FAQ'S|SOLADO– Solado

Where is my order?

As soon as your order has been shipped, you will receive an email including the tracking information. And the estimated delivery date depends on the country and shipping method you choose. Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, pls contact our email

support@solado.com 

 

Why is there no tracking update?

If there is no tracking info few days after your order is shipped out, the reason is that it may takes 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.

 

If there is no updated tracking info during transportation for less than 5 days but still within estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.

 

If there is no updated tracking info for more than 5 days, please feel free to contact our email support@solado.com .

 

Why is my order taking so long to ship?

Normally for in-stock products, it will take 2-4 days to process the order after the order is placed.

If your order contain any pre-order item(s), we will wait until all of your items become available before we ship out the order. This is a way for us to ensure we are making less of a carbon footprint and allowing us to get all of the items to you at once. We understand the current experience isn't ideal and are actively working on a long-term solution to improve our AI forecasting model so you won’t even feel the lag!

 

 

P.S. If your order somehow gets shipped separately and you'd like to initiate a return, please wait until your entire order arrives. The 14-day return begins once the second half of your order is delivered.

 

Why didn’t I get an shipment notification email?

Normally, you will get an email with tracking number when your product is shipped out.

If you did not receive the email, you can check the following situations:

  1. Please check whether the email address you used to placed the order is different.
  2. Please check your junk emails to see whether the mail is shielded.
  3. Please check your order status in your account to see whether it is shipped.

 

Where do you ship to?

We ship from China to global. If you would like to know the shipping timeliness, please visit our Shipping & Delivery page for more information.

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